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Leader in sales and profits
- Estimated by Internet Retailer to have more than $100 million revenues in 2007 (from $0 in 1998); a top 100 e-retailer
- Profitable from 2002 through 2008, while investing in costly European expansion, plus Japan
- 9.2 million bags shipped from startup through June 2008
- 33% compound annual growth rate (CAGR) from 2000 through December 2007
- Best Website five of seven years, from MCM, Direct Marketing Association
- Best website nationally: 2001, 2002, 2004, 2006, 2007
- Gold medal: 2003, 2005
- 5th best online shopping experience of 86 top retailers, from Blast Radius, 2005
- Top 50 Websites, Internet Retailer, 2003, 2004
- 4th best online shopping experience of 100 top sites, E-Tailing Mystery Shopper Survey, 2007
- Best apparel retailer, 9th best overall, futurenow, 2007
- A top SEO (results oriented) retail website, Internet Retailer, 2008
Adopter of new technologies
- One of first 5 retailers featuring customer-written reviews; just five of us before 2005
- 1.4 million customer testimonials acquired between startup and April 2008
- Early internet entrepreneur, one of a few pure-play e-retailers to survive the dot bomb
Built cash-efficient business model
Beat severe obstacles, entered new markets
- Navigated recession (2001) and dot bomb (2000-2) without any new financing
- Led through terrorist attacks which severely depressed luggage business (2001-2)
- In 2002-3, 500 USA based bag retailer storefronts closed due to bankruptcy
- Built strong private label brand, carried exclusively by 21 airlines
- Up 25%+ in spring '08 recession, as general retail slumped and largest competitor filed bankruptcy
Excellent customer satisfaction and
conversion rates at eBags.com
- Bizrate and Shopzilla Circle of Excellence winner twice
- One of 73 stores (out of 1000's of stores measured) that won this award in 2007
- Netpromoter score of 58 and 57 in 2006 and 2007, Creative Good survey
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Estimated by Internet Retailer to have more than $100 million revenues in 2007
(from $0 in 1998);
a top 100 e-retailer |
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Best Website five of seven years, from MCM, Direct Marketing Association |
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Bizrate and Shopzilla Circle of Excellence winner twice One of 73 stores (out of 1000's of stores measured) that won this award in 2007 |
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