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  A proven track record.  
 
Below are just a few of our team's accomplishments and awards while at eBags. Jon Nordmark, Keith Bristol and Jennifer Dinges each contributed to eBags' success. Check out Jon Nordmark's blog.
 
   
  more about eBags
 
 

Leader in sales and profits

  • Estimated by Internet Retailer to have more than $100 million revenues in 2007 (from $0 in 1998); a top 100 e-retailer
  • Profitable from 2002 through 2008, while investing in costly European expansion, plus Japan
  • 9.2 million bags shipped from startup through June 2008
  • 33% compound annual growth rate (CAGR) from 2000 through December 2007

Winner of national retail website awards:

  • Best Website five of seven years, from MCM, Direct Marketing Association
    • Best website nationally: 2001, 2002, 2004, 2006, 2007
    • Gold medal: 2003, 2005
  • 5th best online shopping experience of 86 top retailers, from Blast Radius, 2005
  • Top 50 Websites, Internet Retailer, 2003, 2004
  • 4th best online shopping experience of 100 top sites, E-Tailing Mystery Shopper Survey, 2007
  • Best apparel retailer, 9th best overall, futurenow, 2007
  • A top SEO (results oriented) retail website, Internet Retailer, 2008

Adopter of new technologies

  • One of first 5 retailers featuring customer-written reviews; just five of us before 2005
  • 1.4 million customer testimonials acquired between startup and April 2008
  • Early internet entrepreneur, one of a few pure-play e-retailers to survive the dot bomb

Built cash-efficient business model

Beat severe obstacles, entered new markets

  • Navigated recession (2001) and dot bomb (2000-2) without any new financing
  • Led through terrorist attacks which severely depressed luggage business (2001-2)
    • In 2002-3, 500 USA based bag retailer storefronts closed due to bankruptcy
  • Built strong private label brand, carried exclusively by 21 airlines
  • Up 25%+ in spring '08 recession, as general retail slumped and largest competitor filed bankruptcy

Excellent customer satisfaction and
conversion rates
at eBags.com

  • Bizrate and Shopzilla Circle of Excellence winner twice
    • One of 73 stores (out of 1000's of stores measured) that won this award in 2007
  • Netpromoter score of 58 and 57 in 2006 and 2007, Creative Good survey

 
 
 
 
     
 
Estimated by Internet Retailer to have more than $100 million revenues in 2007
(from $0 in 1998);
a top 100 e-retailer
 
     
 
 
     
 
Best Website five of seven years, from MCM, Direct Marketing Association
 
     
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Bizrate and Shopzilla Circle of Excellence winner twice One of 73 stores (out of 1000's of stores measured) that won this award in 2007
 
     
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